Privacy and Cookies Policy

Tempo Retail Group GmbH (“we,” “our,” or “us”) is committed to protecting your personal data. This Privacy and Cookies Policy explains how we collect, use, and store your personal information when you use our eCommerce website. This policy also details your rights regarding your personal data.

 

By using our website, you consent to the collection, use, and storage of your data as outlined in this policy.

 

1. Controller Information

Tempo Retail Group GmbH

Opernring 1, Vienna, Austria

Company Registration Number: FN526162V

Email: info@officialtempo.com

 

2. Data We Collect

We collect and process the following personal data when you use our website:

• Account Information: Name, email address, phone number, and account credentials if you create an account.

• Order Information: Billing and shipping address, payment information (e.g., credit card details), and order history.

• Usage Data: IP address, browser type, device information, and browsing activity on our site.

• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your shopping experience. For more information, refer to our Cookies section below.

 

3. Purposes of Processing Personal Data

We collect and process your data for the following purposes:

• To Fulfill Orders: Process and deliver your orders, manage payments, and communicate with you regarding order status.

• To Improve Our Services: Analyze customer behavior, preferences, and website usage to enhance our services.

• To Communicate With You: Send order updates, marketing communications (if you have opted in), and customer support responses.

• Legal Compliance: Comply with legal obligations, such as financial record-keeping and reporting.

 

4. Legal Basis for Processing

Our legal basis for collecting and using your personal information is:

• Contractual Necessity: To fulfill our contract with you (e.g., processing orders).

• Legitimate Interests: To improve our services and understand customer behavior.

• Consent: For marketing communications and the use of cookies, where you have given explicit consent.

• Legal Obligations: To comply with Austrian and EU legal requirements.

 

5. Data Sharing and Transfers

We may share your data with trusted third parties, including:

• Payment Processors: To process your payments securely.

• Shipping Providers: To deliver your orders.

• Marketing Partners: For sending promotional materials, if you have opted in.

• Legal and Regulatory Authorities: When required by law or in response to legal requests.

We do not sell, rent, or trade your personal information. In cases where data is transferred outside the EU, we ensure it is protected in accordance with GDPR requirements.

 

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, dispute resolution, and enforcement of agreements.

 

7. Your Rights

Under GDPR, you have the following rights:

• Right of Access: Request access to your personal data.

• Right to Rectification: Request correction of inaccurate data.

• Right to Erasure: Request deletion of your data under certain conditions.

• Right to Restriction: Request restriction of data processing.

• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.

• Right to Object: Object to processing based on legitimate interests or direct marketing.

• Right to Withdraw Consent: Withdraw consent where processing is based on your consent.

To exercise your rights, please contact us at [Insert Contact Email]. We will respond to your request as required by law.

 

8. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience and analyze site traffic. Cookies are small text files stored on your device by your browser. You can control or delete cookies through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Necessary for the functionality of the site, such as order processing.

• Performance Cookies: Collect information about site usage to improve performance.

• Targeting Cookies: Used to display personalized advertisements.

Managing Cookies

You can adjust your cookie preferences by modifying your browser settings. Please note that disabling certain cookies may impact your ability to use some features of our website.

 

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or damage. This includes encryption, secure servers, and access controls.

 

10. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices or legal obligations. 

 

11. Contact Us

If you have questions or concerns about this policy or your personal data, please contact us at:

Email: support@temposport.com